Apprenticeship Advisor

Stratford, London
To act as the gateway to the apprenticeship programme following transfer of an applicant from the Business Development Team through to induction, with a focus on the customer experience and a commitment to recruiting with integrity.

Key Responsibilities

·      Ensure that all applications received from the Business Development Team are processed as starts in line with internal processes and published funding and compliance rules.

·      Provide expert initial advice and guidance to all applicants over the phone to ensure that the right learner is enrolled on the right programme.

·      Carryout skills gap analysis with the applicant to accurately benchmark starting point and calculate any reduction in funding.

·      Facilitate completion of the BKSB initial assessment in English and Maths to ensure appropriate basic skills are in place.

·      Carryout employer consultation to ensure they understand their obligations under an apprenticeship programme and are involved in the design of the delivery plan.

·      Support employers with the completion of the Apprenticeship Service dashboard and any associated procurement exercises necessary.

·      Drafting and completion of all contract documentation in line with compliance rules.

·      Completion of all health and safety pre-vets to ensure employer premises are appropriate for an apprenticeship.

·      Completion of all funding documentation including Commitment Statement and Apprenticeship Agreement.

·      Liaise with MIS staff to ensure that learners are processed onto the ILR and funding drawn down.

·      Liaison with Business Development Team to resolve any queries or where additional information is required.

·      Sourcing of Employer Reference Numbers as required from third parties.

·      Checking of Personal Learning Record for each applicant to validate declared prior attainment and inclusion on Commitment Statement.

·      Liaison with Event Management staff to ensure applicants are booked onto the relevant induction day and support with any queries.

·      Day to day support to applicants prior to induction day by resolving any question or queries and to ensure the introduction to the programme is a positive one.

·      Registering applicants on relevant systems including Onefile, PICS, CMI and Moodle where appropriate.



·      Educated to degree level or equivalent

·      Health& Safety qualification or willingness to work towards

·      IAQ qualification or willingness to work towards


Skills, Knowledge & Experience


·      Experience in a customer service role where stakeholder experience has been the priority.

·      Experience of providing advice and guidance within any sector and proven expertise in delivering a solution to stakeholders.

·      Experience of working in the apprenticeship sector (desirable)

·      Experience of working in a high pressure environment and track record of exceeding targets.


Personal Characteristics


·      Excellent interpersonal skills and effective communication to team members, managers and both internal and external stakeholders.

·      A commitment to the provision of a high-quality learning experience.

·      High degree of initiative, accuracy, efficiency, and rigorous attention to detail.

·      Strong time management, organisational and administrative skills.

·      Ability to work under pressure and meeting competing deadlines.

·      Solution focused and objective in approach.

The National College of Education is an independent school of education and leadership college that is dedicated to raising the status of the teaching profession by providing outstanding professional learning opportunities for all career pathways within education.

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