Director of Apprenticeship Operations


We very pleased to announce the position of Director of Apprenticeship Operations for Captiva Learning Limited.

Since 2018 Captiva Learning and the National College of Education (part of the Oceanova Group) have supported over 4,000 middle and senior leaders in schools significantly impacting the lives of teachers, pupils, and wider communities.

Captiva Learning and the NCE are at the forefront of supporting schools with their leadership development across the country. We are dedicated to raising the status of the teaching profession and ensuring leaders are equipped with the knowledge and skills they need to run our schools effectively.

Having significant impact across the group, and working very closely with the Chief Learning Officer, the main purpose of this position is to direct and ensure the effective and efficient delivery of Apprenticeship operational performance so that company performance targets (qualitative and financial) are fully realised. You will need to implement new quality standards that drive continuous improvement, maintain contractual compliance across all aspects of delivery, and of course ensure that budget requirements are met.

  • £70,000 - £80,000 Salary
  • 25 - 30 Days Annual Leave + Bank Holidays
  • Private Health Care
  • Remote Working
  • London Head Office
  • Full Time Permanent Position
  • Start Date – To Be Discussed

In the role of Director of Apprenticeship Operations, you will have the ability to lead, coach and facilitate employees in implementing Total Quality Management for service excellence, as well as manage a team of cross functional staff to share good practice and develop effective tools, methods, and systems that will ensure Captiva’s services are of the highest quality and are driving continuous improvement across the business.

Other key duties of this role include the collation of learner and employer feedback to ensure the delivery of outstanding customer service, development of an annual operations cycle/year planner, plus managing the performance, training and development of your cross functional team.

Required Management Competencies:

  • Ability to influence the direction of the business
  • To be an excellent role model for other team members
  • Ensure full compliance with meeting company budgets
  • Ensure change is successfully implemented, at the pace required
  • Ensure realistic objectives are set for team members and staff at large
  • Implement training solutions to ensure TQM is fully implemented effectively
  • Take responsibility for the performance of staff and supporting all staff to achieve the required standards
  • Implement innovative solutions to departmental problems. Takes the initiative, acts quickly and helps where helps needed
  • Maintain high levels of customer service within the department

Required Behavioural Competencies:

  • Provide team with the confidence and ability to excel in their job roles
  • To be accessible to team members and work in a supportive manner
  • Ensure an inclusive approach to decision making
  • Ensure all employees are treated fairly and without prejudice
  • Take an empathetic approach to managing the performance of employees

Person Specification:

  • Extensive experience with Apprenticeship management and operations management, at a senior level
  • Detailed knowledge and understanding of effective scheduling of Apprenticeship company operations, including effective ‘safeguards’, such as audits, spot checks and training required for consistent, efficient operations
  • Experience of preparing for successful OFSTED inspections
  • Ability to analyse data and draw conclusions
  • Proven track record of meeting targets for quality improvement and assurance


  • Excellent organisational skills and a sound attention to detail
  • Competent numeracy skills
  • Excellent IT skills
  • Strong written and verbal communication skills


  • Degree or Apprenticeship equivalent
  • A1 assessor award
  • V1 verifier award

If you meet the all-important brief and would like to be part of the Captiva Learning and Oceanova family, please send your CV with a covering letter to today!

Oceanova’s ambition is to work together to promote a more inclusive environment, which attracts all candidates and signals our commitment to celebrate and promote diversity. We are committed to equality of opportunity for all. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnership.

Apply now
The business

The engine behind Oceanova’s learning. Captiva Learning is an approved apprenticeship provider that delivers high-quality professional programmes, achieving real impact to learners and employers. We are transforming professional education by supporting the growth of apprenticeships and lifelong learning to boost productivity and growth across the British economy.